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利百加旅行社總經理黃清涼|以客為尊,品質至上 Customer Orientation, Quality First

近十年,台灣旅遊產業急速變化,人們對於旅行的定義與要求變得更多元,利百加能在琳瑯滿目的旅行社當中脫穎而出,並樹立起同業都望塵莫及的標竿,黃清涼總經理以他的「團隊合作」、「品質堅持」與「產品創新」三個經營理念,一步步建立起屬於利百加的旅遊美學。

In the past decade, Taiwan’s tourism industry has been rapidly changing. People’s definition of traveling and demands have become more diverse. The travel pattern has evolved from group trips during the past years to self-guided tours nowadays, and that precisely shows people from our country have changed the way they travel. Being able to stand out from the crowd of travel agencies, also set up a standard that goes beyond the industry benchmarks, General Manager Huang Ching-liang has been upholding the three business concepts, teamwork, quality persistence and product innovation on the way to building up the travel philosophy of Gabriel Tours.

永遠把顧客擺在第一位,是黃清涼總經理最優先考量的核心經營理念,投入旅遊產業多年,經歷世代對於旅行方式的變化,他依然秉持著初衷,帶領利百加旅行社的團隊不斷創造傲人紀錄,以及帶給顧客最好最頂級的享受。

在訪談期間,黃總經理細數過往的工作帶給他的性格養成,以及前老闆郭正利先生帶給他的影響,讓他在經營利百加旅行社時,格外重視人與人之間的信任以及互動,就好比領隊導遊與旅客之間的應對與關係、員工之間的互動與信賴、公司氛圍等,這些與人有關,以人為出發點的精神,都實實在在展露出黃總經理溫潤且親力親為的樸實個性。

以日系旅遊為主的利百加旅行社,在產品主題的規劃上,除了精緻多元之外,還融入了深度文化探索,也更多了一絲溫暖的人情味。利百加旅行社與其他旅行社一天內擠滿景點的做法非常不同,平均一日僅安排3至4個景點,讓旅客們有更充裕的時間細細體會旅程中每個景點的特色風情,享受慢活度假步調;更推出鐵道列車之旅,讓旅客們能夠搭乘悠悠行駛的火車,體驗在地的優美風景,而利百加也成為全台唯一有做日本祭典旅遊線的品牌,為每一個產品主題與定位鮮明的區分開來,因此深受名流紳士、名媛貴婦們喜愛。在飯店與食材的選擇,都是由利百加旅行社一手安排,為了讓旅客擁有美好的旅遊體驗與美食饗宴,也是為了確保所以的行程規劃都保有在一定的水準之上。

黃總經理為旅客們打造的不僅僅是完美的旅行體驗,更是為每一位旅客創造獨一無二的回憶,在所有的主題規劃當中都以人的感受為出發點,秉持著「慢與漫」、「美」、「好」、「創新」、「突破」、「堅持」等核心價值,這些都是黃清涼總經理的經營美學與風格特色。

黃總經理說,他希望每一位參與利百加旅行的旅客們都能有舒適與輕鬆的體驗。以客為尊,品質至上,利百加旅行社不只是一間優質的旅行社,更讓每一位旅客都能擁有一份歸屬感。

Customers are always the priority.  This is the core business concept that the General Manager Mr. Huang Ching-liang takes into consideration in the first place. After dedicating himself to the tourism industry for so many years and going through how people of different generations changed the way that they travel, he is still with his original intention when continuously leading the team of Gabriel Tours to outstanding performance, as well as bringing customers the best quality of enjoyment.

During the interview, General Manager Mr. Huang mentioned the previous work that led to his character development. As the relationship between the tour group members, trust  building interaction among the employees, and the atmosphere in the company, are the matters associated with people and the human-centered spirit.

Specializing in travel destinations in Japan, Gabriel Tours plans the themes of travel with not only refined and diverse features, but also the immersive travel of deeply exploring the local culture and a bit more hearty hospitality. Particularly, the launching of the railway tours has made the tour group members take the real train to check out the beautiful scenery of each spot with local experiences. Besides, the Gabriel Tours is Taiwan’s only travel agency having the travel route that focuses on Japanese festivals and featuring distinguished segments on product themes and positioning. As to the selection of hotels and food ingredients, the Gabriel Tours makes every detail well-arranged to assure that the tour group as well as ensures the route planning quality above certain types of levels.

All the theme planning is based on creating unforgettable moments and memories that includes slow and roam, beauty, goodness, innovation, breakthroughs and persistence, which he has been upholding these core values of business esthetics and signature features since the very beginning.

General Manager Huang said the he hopes to ensure each of the tour group members who join the Gabriel Tours a comfortable and leisure experience, which follows Customer Orientation, Quality First; the Gabriel Tours is a superb travel agency that brings each tour group member a sense of belongingness.

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